Service Your Machine

Warranty Information

GOSTELAW provides One Year Warranty to All of the GOSTELAW Product that being sold from the Date Of Purchase either on our Online Store or Authorized Distributor Worldwide.

Warranty Policy

Product	Warranty
Motor	One year warranty
Battery	Six months warranty
Power supply	One year warranty
Spare parts	Three months warranty

FAQ

Use the below FAQ topics to find an answer! Still need help?Contact us:)

Do you accept payments in all currencies?

Our store can currently display prices in GBP, EUR, USD, CAD, CHF, NOK & AUD and is able to accept payments in all currencies worldwide. To change the displayed currency, use the currency selector that is located at the very bottom of any page on our website (even on this one, just scroll all the way down).

How long will it takes to receive my order?

we usually need 1-2 working days to process your order.

It takes 3-7 working days to arrive in Asia.

It takes 3-7 working days to reach the U.S. and North America.

It takes 5-7 working days to reach Europe.

It takes 7-10 working days to reach South America, Australia, and New Zealand.

It takes 7-10 working days to arrive in Ukraine, Russia, and other countries.

For battery items or devices with batteries, the shipping time may be longer, about 10-15days.

How can I pay for my order?

Payments are accepted from all major credit and debit cards as well as PayPal, PayPal Express Checkout and Giropay.

We also accept iDeal, Apple Pay, Shop Pay and Google Pay for a seamless checkout experience.

Is shipping free?

We will provide free shipping for orders over $200, and Gostelaw will provide free international shipping for orders through advanced express companies such as UPS, DHL, and FedEx.

How long until my order is dispatched?

Once we receive your order, we aim to get it packed & labeled within 48h and your parcel gets dispatched to a distribution centre. This distribution centre then selects the fastest shipping method from a range of highly reputable couriers and dispatches the order swiftly. When your order has been dispatched from the distribution centre, you will receive an update with your tracking code.

Can I replace a damaged product?

Please make sure that the product is not damaged before receiving it, and then sign for it. If the product is damaged or defective when it arrives, please contact us within the same day and provide a video of the day's receipt, and we will reissue the product to you as soon as possible.

Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h